“Concierge” Class Customer Service
Customer service is consistently our highest rated attribute, indicated during our annual client surveys. We emphasize the importance of excellent customer service at all levels of our organization.
At the core of our success is a client-centric team environment, enabling us to deliver “concierge” class support. Our dedicated account teams have subject matter experts who understand the details, goals and strategic importance of your programs success. Our support teams view themselves as part of your team and an extension of your personnel. We take extra effort to provide a positive experience for your partners during every interaction.
Professional trainers work with our account teams to insure high levels of professionalism when communicating with your partners, whether via phone, email or live chat. Quality assurance managers monitor on-going communications and provide coaching to our customer service.
TradeOne delivers customer service with a proactive “reach-out” approach and we view every communication as a training opportunity. We guarantee our customer service responsiveness with service level agreements.
With one large dealer based program, phone calls declined 70% over a 6 month period using this proactive training approach.