TradeOne is always searching for exceptional, qualified customer service and IT professionals. To apply for an open position at TradeOne please send a cover letter and a resume to: resume@tradeonemktg.com
Current Open Positions
- Client Services Specialist
Position: Client Services Specialist
Function: A Client Services Specialist will work in a service environment and be responsible for auditing routine and complex marketing claims, data entry of claim information and handle calls to answer questions and resolve disputes.
Primary Responsibilities:
- Inbound/outbound call center communications responding to customer, sales and client contacts concerning marketing programs or claim processing questions
- Maintain a professional and positive attitude while handling difficult customer calls
- Monitor and track customer issues to ensure accurate resolution
- Learn to apply knowledge of clients’ marketing programs and branding guidelines
- Apply knowledge of state laws and regulations pertaining to advertising disclaimers as trained
- Audit routine and complex claims and enter claim data into system
- Approve advertising or marketing initiatives as meeting program guidelines and being eligible for future payment
- Performing research requests including gathering and analyzing data
- Provide procedural training and information to peers
- Work on assignments where judgment and initiative are required in resolving problems and making recommendations
- May determine methods and procedures on new assignments
- Quality check own work as well as others
Qualifications:- College degree preferred
- Experience in call center environment a plus
- Ability to communicate effectively and clearly, both orally and in writing
- Excellent customer service and interpersonal skills required
- Ability to multi-task and handle large volumes of work in a short period of time
- Proficient computer skills coupled with typing ability
- Strong organizational skills and detail oriented
- Ability to manage relationships in a fast paced environment
- Ability to problem solve
- Ability to demonstrate initiative and good judgment in resolving issues
Other:
Position Type: Full-Time
Company Name: TradeOne Marketing, Inc.
Location: NW Austin, TX
Benefits: Insurance, 401k, and paid time offTo apply for an open position at TradeOne please send a cover letter and a resume to: resume@tradeonemktg.com
