Careers

TradeOne is always searching for exceptional, qualified customer service and IT professionals. To apply for an open position at TradeOne please send a cover letter and a resume to: resume@tradeonemktg.com

Current Open Positions

• Client Services Specialist

  Position: Client Services Specialist

  Function: A Client Services Specialist will work in a service environment and be responsible for auditing routine and complex marketing claims, data entry of claim information and handle calls to answer questions and resolve disputes.

  Primary Responsibilities:

  • Inbound/outbound call center communications responding to customer, sales and client contacts concerning marketing programs or claim processing questions
  • Maintain a professional and positive attitude while handling difficult customer calls
  • Monitor and track customer issues to ensure accurate resolution
  • Learn to apply knowledge of clients’ marketing programs and branding guidelines
  • Apply knowledge of state laws and regulations pertaining to advertising disclaimers as trained
  • Audit routine and complex claims and enter claim data into system
  • Approve advertising or marketing initiatives as meeting program guidelines and being eligible for future payment
  • Performing research requests including gathering and analyzing data
  • Provide procedural training and information to peers
  • Work on assignments where judgment and initiative are required in resolving problems and making recommendations
  • May determine methods and procedures on new assignments
  • Quality check own work as well as others

  
  Qualifications:

  • College degree preferred
  • Experience in call center environment a plus
  • Ability to communicate effectively and clearly, both orally and in writing
  • Excellent customer service and interpersonal skills required
  • Ability to multi-task and handle large volumes of work in a short period of time
  • Proficient computer skills coupled with typing ability
  • Strong organizational skills and detail oriented
  • Ability to manage relationships in a fast paced environment
  • Ability to problem solve
  • Ability to demonstrate initiative and good judgment in resolving issues

  
  Other:
  Position Type: Full-Time
  Company Name: TradeOne Marketing, Inc.
  Location: NW Austin, TX
  Benefits: Insurance, 401k, and paid time off

  To apply for an open position at TradeOne please send a cover letter and a resume to: resume@tradeonemktg.com